Traffic Management-TM
TM is an IT service provided for Ericsson employees and consultants to access Ericsson internal applications, resources and networks. Please select from the below options to get connected.
User Guide
This is to help user to understand more on Remote Anywhere.
Please use below mentioned link to access user guides for the required service/s
Downloads
Citrix Workspace is the easy-to-install client software that provides access to your Citrix XenApp/XenDesktop installations. With this free download you can access applications, desktops and data easily and securely from any device, including smartphones, tablets, PCs and Macs.
FAQ
This section contains some of the most common questions when using Remote Anywhere.
Support
If you would like to Activate/Manage your Token or Erica Certificate or would like to change your (Ericsson/EGAD) password, click @ Myaccount. If you have forgot your (Ericsson/EGAD) password, click @ Password Manager. For troubles logging in, or reporting incidents, please use the below contact details:
One Touch Resolution
With this solution you can resolve EDA connectivity issues concerning Pulse Secure Client, on your computer.
“The below solution would only help in case of Win7 machines, please do not use it on Win10 machines.”
ELX Users
(Linux)
Click here
This is to access Virtual Workplace dedicted to Third Party Connections (TPC) to connect to the backend resources.
FSO I.T. - RNAM
You must also have a NMC user account and RNAM FSO Group Membership
in AD
This is to access Global ICT Center from both the locations mentioned below. You must also have an Ericsson user account and TOKEN.
GLOBAL/Regional URL's: It will redirect you to the regional URL's with TWO Factor Authentication(LAN + TOKEN). INTERNAL: It will redirect you to the Global GIC URL with ONE factor Authentication (LAN). Shall be used when accessing via the ECN only. GLOBAL GIC Linköping GIC Rosersberg Regional Ottawa Regional Beijing INTERNAL
- Global Protect Client: For Ericsson Remote Access, Global Protect client would automatically be Installed on the machine while commissioning. Subsequent Upgrades to the client would be managed by Backend team through Global Protect portals.
- Managed Workplace: If you are using a Managed Workplace device provided by Ericsson, please retrieve the latest tested version of the Citrix Workspace App through the standard software installation tools mentioned below: • Managed Windows -- From "Software Center" • Modern client -- From "Microsoft Store" • EMB -- From "Self-service portal" • ELX(UBUNTU) -- From "Binary Repository"
- Non-Managed Workplace: For non-managed clients like personal laptops, smartphones, tablets or any other similar device, please download the latest version of the Citrix Workspace client directly from Citrix portal. Download Link has been provided below.
- Q: How do I use Site Selection option from Map?
- A:Site selection option is only applicable to ViCS users.
- By default ViCS and MSDP users would be redirect to their nearest site.
- This does not apply to EDA users as they would be seeing all gateway options under EDA tab.
- Q:Can I access GIC from internet if I am a TPC user?
- A:Yes, TPC users can access GIC from internet by clicking ‘GIC Access’ in Homepage. They can use options listed below:
- 1. Linköping
- 2. Rosersberg
- 3. Global
- Q: I get an error message "NOT PASSED REQUIREMENTS" after login into GlobalProtect. What should I do?
- A: Make sure your Ericsson Managed Workplace device has fulfilled below requirements:
MWP - Symantec Anti-Virus and Symantec Firewall Should be turned ON
- Antivirus should be updated
Bitlocker - Hard Drive Encryption should be installed, and encryption must be ON
- DHCP Client Must be ON
- Q: I am receiving error message as ‘Incorrect username or password’
- A:
- 1. To reset your EGAD/LAN password, Click Here and follow the instructions under Change your password
- 2. To reset hard/soft token, Click Here and follow the instructions under Strong Authentication portal
- 3. For any issue with ERICA certificate, Click Here and follow the instructions under ERICA certificate
- 4. Also refer respective user guide and If this still does not resolve the issue, call the Service Desk for further support.
- Q: What should the minimum user Internet bandwidth and max latency to experience a good performance?
- A:
Bandwidth Latency Minimum 2Mbps Maximum 300ms
Direct ECN Number: 89988
Direct ECN Number: 89955
Direct ECN Number: 89933
- To resolve connection issues with Pulse Secure follow these steps:
1. Click on the below button "DOWNLOAD / RUN PULSE SECURE CLEANUP".
2. When prompted, select "RUN" and then "INSTALL".
3. Let the script run (do not worry about text in red). Once finalized, "RESTART" your computer.
4. Go to HOME PAGE and select "ERICSSON DIRECT ACCESS" to connect. You will be prompted to "INSTALL" Pulse Secure.
Follow the instructions on the screen.
5. After completing the above mentioned steps if you still face the issue kindly contact SERVICE DESK for further assistance.
YOU MAY FIND THE VIDEO DEPICTING THE ENTIRE PROCESS FOR YOUR REFERENCE IN THE LINK BELOW.
VIDEO